Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ is 1x20ft container per order, which typically includes 200-500 units depending on product size. For trial orders, we can accommodate smaller quantities for selected products.

Question 2

Can I mix different products in one 40HQ to Ghana?

Accepted Answer

Yes, mixed loading is supported after checking carton sizes and weights. Mixing powered appliances must follow fusing and packaging requirements.

Question 3

How long is sea freight from Shenzhen to Tema, Ghana?

Accepted Answer

Direct vessels take 28-35 days; transshipment takes 40-45 days. Transit times may vary with port congestion and sailing schedules.

Question 4

For my first Ghana import, should I use FCL or LCL?

Accepted Answer

LCL suits a flexible trial start; FCL (40HQ) gives lower per-unit freight and more controllable destination costs for larger repeat orders.

Question 5

What payment methods do you accept?

Accepted Answer

Bulk orders are settled by bank T/T or XTransfer: 50% deposit to confirm, 50% balance before shipment.

Question 6

How long is a quotation valid?

Accepted Answer

Standard quotations are valid for 15 days. Due to fluctuations in raw materials and sea freight, prices may need reconfirmation after that period.

Question 7

Can you help me get the Ghana GSA-CoC certificate?

Accepted Answer

Yes. We coordinate with our partners to arrange the CoC; the buyer only needs to provide the required documents.

Question 8

What clearance documents are needed for appliances to Ghana?

Accepted Answer

We provide commercial invoice, packing list, bill of lading and certificate of origin (CO), plus the test documents required for conformity assessment.

Question 9

Can I order samples before placing a bulk order?

Accepted Answer

Yes, we encourage sample orders to evaluate product quality. Sample pricing is 1.5x the FOB price with a minimum sample quantity.

Question 10

What if I receive defective or wrong goods?

Accepted Answer

We offer pre-shipment inspection and QC reports. Post-arrival quality issues are handled per contract with our after-sales process.